Here is our shipping policy:

> We offer 3 modes of shipping. Standard Ground service, 2 Day service (2 business days) and Next Day service (next business day).

> Orders placed before 4pm EST are shipped the same business day. Orders placed after 4pm EST are shipped the following business day. Orders placed after 4pm on Fridays, ship out the following Monday. (Except holidays, bad weather days. Applies to in stock items only. Excludes orders where there is payment, shipping address or other verification needed).

> Next Day Air and Second Day Air delivery time is in addition to order processing time. We are not responsible for weather related delays. No refunds will be issued for shipping charges in such circumstances. 

> We do not ship to P O Box addresses, as our carriers, UPS and DHL do not deliver to PO boxes.

The Service Guarantee does not apply to shipments that are delayed due to causes beyond the carriers control, such as when air or ground transportation networks are disrupted. No shipping charges refunds will be issued in such cases.

> We do not ship on weekends and we do not offer Sunday or holiday delivery. Our regular business days are Monday - Friday, excluding holidays.

> We only ship within the continental United States, (including Puerto Rico, Alaska and Hawaii). At this time we are unable to process International shipments and orders going to Guam and the Virgin Islands.

> Sorry, No Ground, Next Day or 3 day service is available for Puerto Rico, Alaska and Hawaii, customers in these state please select 2 day shipping option. Total estimated shipping time with 2-Day shipping is about 4 business days.

> We do not ship to APO/FPO and AE addresses as there are certain restrictions on exporting certain kinds of technology outside of the United States. These restrictions complicate or prevent our suppliers from shipping products to APO/FPO mailboxes.

Return Policy:

A Return Authorization Number (RMA#) must be obtained by calling our Customer Service Dept., or emailing us at service@notebookbattery.com before sending a product back. All returns without prior authorization will be refused by our receiving dept. RMA#'s must be clearly written outside the box you ship the product back in.

All products sold by notebookbattery.com come with a 1 year warranty. Here is the standard policy for exchanges and refunds:

1. Warranty returns:

The 1 year replacement warranty starts from the order date. If you need to return anything, it must be recieved by us on or before the warranty expires. We reserve the right to replace with a new/refurbished product. Products cannot be exchanged for a different item.

2. Returns for Refund:
Products can be returned for refund within 30 days from the date of order. All returns are subject to a 15% Re-Stocking fee. Shipping charges are not refundable under any circumstances.