Call 888-813-9610 (M-F 9am - 5pm EST)
Terms of Sale
Shipping modes and policy:
> We offer the following modes of shipping.
> Next Day Service: Choosing Next Day means you will receive your package the next business day after it was shipped (does not include weekends and holidays).
> 2 Day Service: Choosing 2 Day service means you will receive your package two business days after it its shipped (does not include weekends and holidays).
> 3 Day Service: Choosing 3 Day service means you will receive your package by the conclusion of the day the next three business days after it its shipped.(does not include weekends and holidays).
> Ground Service: With Ground Service, your purchase will arrive to you 1-7 business days (Delivery based on distance to destination) after it is shipped. (does not include weekends and holidays).
> Saturday Delivery: For orders placed after 4pm EST Thursday and before 3pm ESt Friday, not available in all areas, Saturday delivery charges are non refundable please make sure that someone is available to sign for the package.
Next Day Air and Second Day Air delivery time is in addition to order processing time. We are not responsible for weather related delays. No refunds will be issued for any shipping charges in any circumstances.
> Transit Time: This is the amount of time it will take for your purchase to reach you after it has been shipped. For example, if you choose Next day delivery, you will receive your purchase next business day after it has been shipped. (Except holidays, bad weather days. Applies to in stock items only. Excludes orders where there is payment, shipping address or other verification needed).
There are several factors that influence how long it will take us to ship your order.
1. For the order to be shipped the same day, your order must be placed before 4pm EST. Orders placed after this time will be processed the next business day. Orders placed after 4pm on Friday or anytime Saturday or Sunday, will be processed at the start of Monday or next business day
2. The product must be in stock. Our website indicates the product’s availability. Please use this as an estimate as to how long it will take your item(s) to leave our warehouse.
3. Your credit card company plays a role in how quickly your order is processed. While we will process your credit card as part of our order process, any issues with your account or provider may delay the shipment of your order.
4. Your billing and shipping addresses must be correct and verifiable with your credit card company. If either of these addresses is not correct, this will cause a delay in your order.
Also, please be advised that having your purchase shipped to an address other than your billing address requires address verification and may also prevent your order from shipping on the same business day.
> At this time, we are unable to ship items to:
* International addresses
* Post Office boxes in the US (as our carriers, UPS and FedEx do not deliver to PO boxes)
* APO/FPO military addresses (as there are certain restrictions on exporting certain kinds of technology outside of the United States)
The Service Guarantee does not apply to shipments that are delayed due to causes beyond the carriers control, such as when air or ground transportation networks are disrupted. No shipping charges refunds will be issued in such cases.
> We do not ship on weekends and public holidays, and we do not offer Sunday or holiday delivery. Our regular business days are Monday - Friday, excluding holidays.
> We only ship within the continental United States, (including Puerto Rico, Alaska and Hawaii). At this time we are unable to process International shipments and orders going to Guam and the Virgin Islands.
> Sorry, No Ground, Next Day or 3 day service is available for Puerto Rico, Alaska and Hawaii, customers in these state please select 2 day shipping option. Total estimated shipping time with 2-Day shipping is about 4 business days.
> Please Note: In the event that you refuse your package, you will be subject to paying the full shipping price of the product both ways. If you ordered an item that has Free shipping you will be charged the full shipping amount. In addition, if your package is undeliverable due to incorrect information provided by you the purchaser or any other reason that is not the fault of notebookbattery.com, the purchaser is responsible for payment of the full shipping amount.
A Return Authorization Number (RMA#) must be obtained by calling our Customer Service Dept., or emailing us at firstname.lastname@example.org before sending a product back. All returns without prior authorization will be refused by our receiving dept. RMA#'s must be clearly written outside the box you ship the product back in.
All products sold by notebookbattery.com come with a 1 year replacement warranty. Here is the standard policy for exchanges and refunds:
1. Warranty returns:
The 1 year replacement warranty starts from the order date. If you need to return anything, it must be recieved by us on or before the warranty expires. We reserve the right to replace with a new/refurbished product. Products cannot be exchanged for a different item. Physical damage to the product voids all warranties. Cost of shipping to us is borne by the customer, and we pay for shipping the replacement back.
2. Returns for Refund:
If you are not satisfied with your purchase, you may (after obtaining a Return Authorization Number), exchange or return the merchandise for a refund within 30 days of receipt (Less Shipping & Handling Charges. 15% Restocking fees apply). All returned merchandise must be free from damage of any kind, and be in its original factory box with all original packing materials,
warranty cards, manuals, accessories, UPC label intact, and any other included materials.
All returns will be subject to a 15 percent restocking fee for all non-defective opened merchandise.
If the return does not include all original parts, accessories, is missing the UPC label, or is not double boxed, we reserve the right to charge an additional fee for the missing materials.
* Shipping charges are not refundable under any circumstances.
* All Returns/Exchanges require a Return Authorization Number (RMA#).
* Returns without RMA#s will not be accepted and will be refused.
* To obtain a Return Authorization Number, you must contact Customer Service.
* All Returns/Exchanges must be double boxed (manufacturer’s box must be inside of another box designed for shipping) with the RMA # written clearly on the outer box accompanied by a note explaining why the product is being returned in the original merchandise box.
* There are NO refunds on Special Ordered Products.
Notebookbattery.com allows our customers to purchase products online. In order to process these orders, we must collect your full name, billing address, shipping address, telephone numbers, email address, and credit card information including the type of card, the card number, the expiration date, and the card holder's name. This information is collected and transmitted using secure technology provided by 256 bit encyption. It is stored by us on our secure servers to allow us to perform essential functions including processing credit card reconciliations, providing customer service, and handling audits and warranty claims.
As a convenience to our online purchasers, we store your personal information (but not credit card information) in a customer account. This makes shopping easier for our repeat customers, as they will not have to reenter their information every time they make a purchase. Users who choose this option will enter their email address and select a password, which will be the only way this information can be accessed. They will be able to change this information at any time.